Política de frete
Shipping Policy for Sevora Glow
The products presented in our store are shipped by our international suppliers directly to the address provided at checkout at the time of order completion.
Shipping Method
Our standard "Free Shipping" option applies to all orders with a fixed cost of $0.00.
Order Processing
Orders are processed and dispatched within 2 business days after payment confirmation.
Delivery Time
Orders are delivered within a maximum of 20 calendar days after dispatch.
Order Tracking
Your tracking number will be emailed to you within 48 hours after payment confirmation. The carrier’s first tracking update may appear later than the tracking email.
Customs, Duties, and Taxes
As our products are shipped from international facilities, orders may be subject to import duties, taxes, or customs clearance fees as determined by U.S. Customs and Border Protection (CBP).
Sevora Glow is not responsible for any additional customs duties, taxes, or administrative fees charged by the government or postal authorities. Any such charges are the sole responsibility of the customer. In rare cases where a package is held at a local post office for tax payment, the customer must settle the balance to retrieve the item.
Delivery Terms and Logistics
If your order contains two or more different products, they may be shipped separately. In such cases, a unique tracking code will be provided for each item.
It is essential to inspect your products upon delivery. If the packaging shows signs of tampering, or is open or damaged, please refuse the delivery and contact our Customer Service department immediately. While we assist in tracking, damage occurring during transit is the responsibility of the postal service provider.
Delivery Attempts and Address Accuracy
Ensuring the shipping address is filled out correctly is the sole responsibility of the customer. If a product is returned due to an incorrect address or insufficient data, a new shipment will only be processed upon payment of a new shipping fee by the customer.
If a delivery attempt is unsuccessful, the package may be held at a local post office or carrier facility for a period determined by the carrier. If the item is not collected within that timeframe, it will be returned to the international sender. Any subsequent reshipment will require a new negotiation and potential additional costs.
Delays and External Factors
In rare cases, customs inspections, carrier disruptions, holidays or other events beyond our control may affect a shipment. If this happens, our team will contact you and keep you updated until your order arrives.