Frequently Asked Questions (FAQ)

1 - How do I make a purchase?
A: To purchase our products, simply visit our website and select the items you want. Access: www.sevoraglow.com

2 - Do you have a physical store?
A: We do not have physical stores; our products can only be purchased through our website: www.sevoraglow.com

3 - How long does delivery take?
A: Orders are processed and dispatched within 2 business days after payment confirmation and delivered within a maximum of 20 calendar days after dispatch. Your tracking number will be emailed to you within 48 hours after payment confirmation.

4 - Do you deliver to my region?
A: We deliver to most regions. Check shipping availability on our website.

5 - What are the payment methods?
A: We accept all major credit and debit cards, plus the secure express payment options shown at checkout.

6 - Where do the products come from?
A: Every product we sell is an authentic item from its original brand, carefully selected by Sevora Glow and shipped to you by our international supply partners.

7 - Can I pick up my order in person?
A: No, all orders are delivered via our logistics partners.

8 - Can I change my order, add more items, or update the delivery address?
A: We are unable to alter order details after processing, so it’s not possible to change this information.

9 - Is there a warranty?
A: All Sevora Glow products come with a 30-day limited warranty starting from the date of delivery. For more details, see our Refund Policy.

10 - I purchased multiple items in one order, but only received part of them. Is this normal? Will the other products be delivered?
A: This can happen, but don’t worry. This usually occurs when the products come from different suppliers. If this happens, you’ll receive two separate tracking codes to monitor your orders.

11 - What if my delivery is delayed?
A: Don’t worry. We monitor your order to ensure it arrives at your delivery address. Orders are delivered within a maximum of 20 calendar days after dispatch. The carrier’s first tracking update may appear later than the tracking email.

12 - I still need assistance. What should I do?
A: If you still have questions, email us at support@sevoraglow.com. We’ll respond as promptly as possible. If you already have an order, please include your order number and purchaser ID, as this will speed up the process.

Best regards,
Customer Service

Support Contact:
Email: support@sevoraglow.com